Sales conditions HOPPING STICS
The agreement consists of these terms of sale, information provided in the order solution and any specially agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties will apply, as long as it does not conflict with mandatory legislation.
The agreement will also be supplemented by the relevant legal provisions that regulate the purchase of goods between companies and consumers.
- The parties
Company name: Tefre Lunder Consulting
Address: Lindebergveien 17, 1358 Jar
Phone: + 47 41 00 42 43
Organization number: 912 369 919
och kallas hädanefter seljaren / seljaren.
Buyer is the consumer who makes the order and is referred to below as buyer/buyer.
The stated price for the goods and services is the total price that the buyer must pay. This price includes all taxes and extra costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer
- Enter into an agreement
The agreement is binding for both parties when the buyer has sent his order to the seller.
However, the agreement is not binding if there has been a clerical or typographical error in the offer from the seller in the order solution in the online store or in the buyer's order and the other party realized or should have realized that such an error existed.
The seller can demand payment for the goods from the time they are sent from the seller to the buyer.
If the buyer uses a credit or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card is debited on the same day as the item is sent.
When paying by invoice, the invoice is issued to the buyer when the item is shipped. The payment deadline is stated on the invoice and is at least 14 days from receipt.
Buyers under the age of 18 cannot pay with the subsequent invoice
Delivery takes place when the buyer, or his agent, has taken over the matter.
If the delivery time is not specified in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer unless otherwise agreed between the parties
- The risk to the object
The risk for the goods passes to the buyer when he or his agent has had the goods delivered in accordance with point 6.
- Return Policy
If the contract is not exempted from the right of withdrawal, the buyer can cancel the purchase of the goods in accordance with the right of withdrawal.
The buyer must notify the seller of the use of the right of withdrawal within 14 days of the time limit starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or holiday, the deadline is extended to the next working day.
The cancellation deadline is considered met if a message is sent before the end of the deadline. The buyer has the burden of proof that the right of withdrawal has been exercised and the notification should therefore be made in writing (form for withdrawal, e-mail or letter).
The repentance period begins:
For the purchase of individual goods, the cancellation period runs from the day after the goods/goods have been received.
If one subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
If the purchase consists of several deliveries, the cancellation period runs from the day after the last delivery is received
The withdrawal period is extended to 12 months after the end of the original period if the seller does not state before the conclusion of the contract that there is a right of withdrawal and a standardized withdrawal form. The same applies if there is a lack of information about conditions, deadlines and routines for exercising the right of withdrawal. If the trader leaves the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the time the notice of exercise of the right of withdrawal has been given. The buyer is responsible for the direct costs of returning the goods, unless otherwise agreed or the seller has failed to indicate that the buyer is responsible for the return costs. The seller cannot set a fee for the buyer's exercise of the right of withdrawal.
The buyer can sample or test the product in a healthy way to determine the nature, properties and function of the product without forfeiting the right of withdrawal. If testing or testing of the item goes beyond what is reasonable and necessary, the buyer can be responsible for any reduced value of the item.
The seller is obliged to repay the purchase price to the buyer without undue delay and no later than 14 days from the seller being notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.
- Delay and non-delivery - buyer's rights and deadline for filing complaints
If the seller does not deliver the goods or delivers them too late as agreed between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in Chapter 3, 5 of the Consumer Code, withhold the purchase price. häva avtalet and/or demand compensation from the seller.
In the event of a claim for negligence, the notification of proof should be in writing (e.g. e-mail).
The buyer can keep the purchase and demand fulfillment from the seller. However, the buyer cannot demand performance if there is an obstacle that the seller cannot overcome, or if the performance will cause such great inconvenience or cost to the seller that it is significantly disproportionate in relation to the buyer's interest in the seller performing. Should the difficulties disappear within a reasonable time, the buyer can still demand completion
The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.
If the seller does not deliver the goods at the time of delivery, the buyer must encourage the seller to deliver within a reasonable additional deadline for completion. If the seller does not deliver the goods within the extra time limit, the buyer can cancel the purchase.
The buyer can, however, cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the delivery time is decisive.
If the goods are delivered after the additional deadline set by the consumer or after the delivery time that was decisive for the conclusion of the agreement, the cancellation claim must be made within a reasonable time after the buyer became aware of delivery.
The buyer can claim compensation for minor damage due to the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the conclusion of the agreement, avoided or overcome the consequences of
- Defects in the goods - buyer's rights and reclamation deadline
If there is a fault in the goods, the buyer must notify the seller within a reasonable time after it has been discovered or should have been discovered that he or she will appeal the fault. The buyer has always complained in time if it happens within 2 months. from the defect being discovered or should have been discovered. Complaints can be made no later than two years after the buyer has taken over the goods. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.
If the product has a fault and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in the consumer purchase agreement, chapter 6, include the purchase price between repair and redelivery, demand a price reduction, demand the contract be canceled and/or demand compensation from the seller.
Complaints to the seller must be made in writing
Correction or replacement
The buyer can choose between claiming the fault or correcting the delivery of similar goods. The seller can still oppose the buyer's claim if the claim implementation is impossible or the seller causes unreasonable costs. Correction or redelivery must take place within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same fault.
The buyer can demand an appropriate price reduction if the goods are not corrected or returned. This means that the ratio between the reduced and agreed price corresponds to the ratio between the value of the goods in defective and agreed condition. If there are special reasons for this, the price reduction can instead be set equal to the significance of the fault for the buyer.
If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.
- The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill other obligations according to the agreement or the law, and this is not due to the seller or circumstances from the seller's side, the seller may, according to the rules of the consumer purchase agreement, chapter 9, withhold the goods, demand fulfillment of the agreement, demand the cancellation of the agreement and demand compensation of the buyer. The seller will also, depending on the circumstances, be able to demand late payment interest, debt collection fees and reasonable fees for uncollected goods
The seller can keep the purchase and demand that the buyer pay the purchase price. If the goods are not delivered, the seller loses his right if he waits an unreasonably long time to make the claim.
The seller can terminate the agreement if there is a significant negligence or other significant negligence on the part of the buyer. The seller still cannot regret it if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for completion and the buyer does not pay within this deadline, the seller can cancel the purchase.
Dröjsmålränta / collection fee
If the buyer does not pay the purchase price according to the agreement, the seller can demand interest on the purchase price according to the late payment interest law. In the event of non-payment, the claim can be sent after prior notice to the buyer, who can then be held responsible for fees according to the debt collection law
Fee for items not collected and not prepaid
If the buyer does not pick up the unpaid goods, the seller can collect a fee from the buyer. The fee shall maximally cover the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
A warranty given by the seller or the manufacturer gives the buyer rights in addition to those that the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right of reclamation and reclamation in the event of delay or failure according to points 9 and 10.
- Personal Information
The seller is responsible for the processing of collected personal data. If the buyer does not agree to anything else, the seller may only collect and store the personal data that is necessary for the seller to be able to fulfill the obligations under the agreement according to the Personal Data Act. The buyer's personal data will only be disclosed to others if it is necessary for the seller to carry out the agreement with the buyer, or in cases required by law.
- Conflict resolution
Complaints are addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council can be found on phone 23 400 500 or www.forburkerradet.no
The European Commission's complaints portal can also be used if you want to submit a complaint. This is particularly relevant if you are a consumer who lives in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr..